By Mehdi Khosrowpour
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Extra info for Advanced Topics in Information Resources Management Series, Vol. 1
And Grayson, C. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management Review, 40(3), 154-174. Peters, T. (1989). Thriving on Chaos: Handbook for a Management Revolution. London, UK: Pan Books. Seely-Brown, J. (Dec 1996-Jan 1997). The human factor. Information Strategy, December/January. Senge, P. M. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization, New York, NY, Doubleday. Silverstone, S. (1999). Maximize incentives.
Recommendations for BPC Recommendations have been provided by many authors (see, for instance, the special issue of Journal of Management Information Systems in 1995, with contributions of Kettinger & Grover, 1995, and Stoddard & Jarvenpaa, 1995, but also Bashein, Markus & Riley, 1994; Hammer & Champy, 1993; Kettinger, Guha & Teng, 1995; Mayer, Benjamin, Caraway & Painter, 1995; Smith, McKeen & Nelson, 1995; Talwar, 1993). Frequently proposed recommendations are listed in Table 2. Though such recommendations might be useful, especially regarding the initiating phase of a BPC project, see first two stages of the SA Framework of Kettinger et al.
Based on these insights, the literature is further reviewed in a search for IT enabled BPC guidelines, resulting in the proposal of five IT enabled BPC guidelines. These guidelines will be visualized in a case study. Finally, conclusions are drawn. Visualizing IT Enabled Business Process Change 37 BUSINESS PROCESS CHANGE What Is a Process? Davenport & Short (1990) define a process as “a set of logically related tasks performed to achieve a defined business outcome” (p. 12). Curtis, Kellner and Oliver (1992) define a process more or less in the same way: “a set of partially ordered steps intended to reach a goal” (p.
Advanced Topics in Information Resources Management Series, Vol. 1 by Mehdi Khosrowpour